"In our complex organisations, quality is inseparable from solidarity. The "chain of quality" unites and links all the economic and social players. Quality is thus the concern of everyone and demands that everyone be involved."
(European Quality Charter, Paris, 23.10.1998)

"The economic operators need to improve their managerial capacity, and the public administrations should facilitate the creation of an environment favourable to supporting a sustainable development of society."
(European Quality Vision, January 2000)

Council of Ministers of Bosnia and Herzegovina, aware of own role in the promotion of the idea of quality in Bosnia and Herzegovina, addopted following
DECLARATION ON QUALITY
by which it confirms sincere devotion to act toward European integration by using European ideas, attitudes, principles and standards.
(Sarajevo, 6th November 2001)